1. Cash (COD)
What is COD?
COD (Cash on Delivery) means the customer pays in cash when they receive the order – either on delivery or when collecting it at the store.
For customers, COD is convenient: they receive the order in person and can check it before paying.
How it works
COD works for both delivery and in-store orders:
Delivery: customer orders → chooses COD → receives the order → pays the driver in cash.
In store: customer orders on the E-Shop → chooses COD → collects at the store → pays cash at the counter.
Risks to watch
Delivery orders: customers may refuse or not be available, leading to returns and extra costs.
Pickup orders: customers may order and not show up.
Reconciliation: make sure the cash actually collected matches the order value.
Payment status: only mark a COD order as paid after you've actually received the money.
2. ZaloPay payment gateway
🇻🇳 Vietnam only.
ZaloPay is an online payment platform (e-wallet) for the E-Shop. ZaloPay partners with Visa, Mastercard and 39 local banks for interbank transfers, payments and more.
For successful transactions, ZaloPay settles on a T+1 cycle to the bank account you registered with ZaloPay. For example, transactions on Monday are paid on Tuesday; transactions on Friday, Saturday and Sunday are paid the following Monday.
To connect ZaloPay, go to Settings → Integrations → ZaloPay Gateway (see "General settings").
3. Prepaid wallet
3.1 Turn on Prepaid wallet as a payment method
Go to the Admin dashboard → Customer app → General settings.
Under Payment Methods, turn the prepaid wallet on (drag to reorder – the first position is the default).
After saving, the E-Shop shows Prepaid wallet as a payment option. Other methods in the same section: Cash and ZaloPay Gateway.
3.2 Track wallet balances and transactions
Go to Reports → Customers → Prepaid balance.
Filters: date, shop, member phone, transaction type; Search and Export buttons.
Outstanding balance: total balance held by customers and the number of customers holding a balance.
Of which paid in / Of which promotional: splits the money customers actually topped up from bonus credit.
By transaction type: Order payment (wallet used to pay), Top up, Refund (e.g. cancelled order), Manual credit (store adds money), Manual deduction (store removes money).
Prepaid balance transactions: each transaction with customer, phone, type, amount, balance before, balance after and date.
3.3 Top up a prepaid wallet
Option 1: On LOOP POS
On the order screen, tap Member (bottom right).
Find the customer by phone number (or scan their code) and select them.
The left column shows tier, perks, points and wallet balance. Tap Top up.
Choose a quick amount or enter the amount the customer wants to add.
Tap Send confirmation, then tap the refresh icon next to the balance to see the new balance.
Option 2: In the Admin dashboard
Step 1: Go to Loyalty → Customers.
Step 2: Search for the customer by name, phone, email or customer code, then click the statistics icon.
Step 3: On the Prepaid balance tab, open Add to prepaid balance and fill in:
Amount: the amount to add.
Payment method: how the customer paid.
Note (required): at least 5 characters – where the money came from or why.
Step 4: Click Top up and confirm. The customer's wallet balance is updated.
Notes: only members (with an account) have a prepaid wallet. Wallet balances are your customers' money – reconcile them regularly with the Prepaid balance report and Export.
4. FAQ
Q: How do customers pay if they don't use the ZaloPay wallet?
A: They can pay with their banking app. 🇻🇳 Vietnam only.
Q: Where can customers see their prepaid wallet history?
A: On the E-Shop, customers can track their balance and transactions.
Q: A customer doesn't see Prepaid wallet at checkout?
A: Check that the prepaid wallet is turned on in Customer app → General settings → Payment Methods.
Q: How do I look up one customer's wallet balance?
A: Go to Reports → Customers → Prepaid balance, enter the member's phone and click Search.
Q: How do I make Prepaid wallet the default?
A: Drag it to the first position in Payment Methods.