Summary
This page answers the questions new merchants ask most often. If your question is not here, use the chat button on this help centre.
Does PEKO integrate with my POS (KiotViet, Sapo, iPOS…)?
No. PEKO does not connect to other POS systems, and it does not need to. PEKO runs alongside your current POS: your customers take a photo of their printed bill and earn points automatically (bill scanning).
The only POS that connects directly to PEKO is LOOP POS, PEKO's sister product.
Which shops can use PEKO?
Any shop that prints receipts can use PEKO's points collection: cafés, restaurants, bakeries, billiards clubs, beauty salons, retail stores and more.
Will PEKO set up my account for me?
No. To protect your data and privacy, the PEKO team does not log in to or configure merchants' accounts. Every feature has a step-by-step guide in this help centre so you can set it up yourself.
Where should I start?
Set up bill scanning first. It is the fastest way to start collecting members. Then follow the recommended order in About LOOP & PEKO.
Can I bring my existing members?
Yes. You can import your existing member list from a CSV file, and you can export your full member list at any time.
Can I get a refund?
PEKO does not offer refunds. You can cancel your subscription yourself at any time in the admin dashboard. Cancel at least 24 hours before your renewal date so the next billing period is not charged.
Is training included?
The annual plan includes one online training session. Training is not on-site.
When is human support available?
Our support team is available 9am–6pm every day (Vietnam time, GMT+7). Outside these hours, our AI assistant answers in the chat and a team member follows up when we are back.