Summary
This article introduces the common parts of the admin dashboard (merchant.heypeko.com): the navigation menu, the Dashboard page, Notifications, the AI Assistant, your personal account, changing the language, signing out and the Help items.
1. Top bar
Menu icon (☰, top left): opens/collapses the navigation menu.
The name of the page you're on.
Round green button (top right): opens the AI Assistant (see "AI Assistant (Beta)").
Bell icon: opens Notifications.
2. Navigation menu
Dashboard: home page with sales and loyalty metrics.
Reports: Sales, Customers, Inventory.
Products: Categories, Items, Toppings, Options, Combos, Menu settings.
Stock: Ingredients, Recipes, Production orders, Purchase orders, Adjustments, Transfers, Activity.
Inventory setup: Warehouses, Units, Suppliers, SKUs, Inventory settings.
Loyalty: Customers, Tiers, Points, Vouchers, Referral, Surveys, Automations, Invoice scanning.
CHANNELS – POS: Printer, Tables, Discounts, Extra fee, POS settings.
CHANNELS – Customer app: General settings, Domain, Screens.
Settings: Brand, Shops, Users, Integrations, Subscription, Usage.
Help: Help Center (this guide), Service status (check whether the system has an incident), Download app (get the LOOP POS app), Report a bug.
Your name (top right): opens your personal menu.
Click the arrow next to each item to expand its sub-pages.
3. Dashboard page
Choose a shop (or All shops) and a date or date range, then click View report.
Sales: Revenue (with after-tax and tax), Orders, Items sold, Avg order value, Tax, Top shop. Green/red percentages show the increase/decrease vs the previous period; the Revenue trend chart shows the trend.
Choose By completed date (or by created date) at the top right.
Click Detailed analytics → to open the Sales report.
Loyalty Program Health: Overall scorecard, Total members, Active rate, At-risk, Estimated lost value, ROI. Click View loyalty report → to open the Customers report.
Hover over the (i) icon next to each metric for an explanation.
4. Notifications
Click the bell icon to see system notifications. Filter by All, Unread or Read.
5. Personal menu: Account, Language, Sign out
Click your name at the top right. The personal menu includes:
Account: view and edit your full name and email; see your login phone number; change password; report a system bug.
Language: change the interface language (Tiếng Việt, English, ไทย, 中文, 한국어, 日本語, Bahasa Melayu).
Sign out.
6. Report a bug
Go to Help → Report a bug (or Account → Report a system bug).
Describe the problem in the "Tell us about the issue you ran into" box (max 2,000 characters): what you were doing, on which page, and what the error looked like.
Keep Include a screenshot in the report on to attach a screenshot of the current screen.
Click Send.
Urgent help: call 1900 633 470 (Vietnam) or email [email protected] (shown in the dashboard footer).
7. Merge duplicate members
Go to Loyalty → Customers → Duplicates tab. The system lists members that may be duplicates (same phone number, Zalo ID or email). Choose the member to keep and click merge. Click Refresh to scan again.
FAQ
The interface is in Vietnamese – how do I switch to English? Click your name → Language → choose English.
Where do I change my password? Personal menu → Account → Password → Change.
The system is slow or showing errors – where do I check? Help → Service status; if the problem continues, send a bug report with a screenshot.
Where do I download the POS app? Help → Download app.
Product/menu video tutorials (reference)
These videos were recorded on a previous version of the interface and may look slightly different today. Screens are in Vietnamese.
Video: Create a category
Video: Create an item
Video: Create a topping
Video: Create an option
Video: Create a combo