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About LOOP & PEKO

Overview of LOOP Smart POS, PEKO and the admin dashboard, and a suggested setup order

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Written by Alvin Koh

Summary

LOOP Technologies provides a suite of solutions for restaurants, cafés, bubble-tea shops and F&B outlets: LOOP Smart POS for selling at the counter, PEKO for customers to order online and earn points, and the admin dashboard where owners configure menus, loyalty, inventory and view reports. This article introduces each product, suggests a setup order for new shops and links to the detailed guides.

LOOP – Smart POS, PEKO and Boost

1. About LOOP

LOOP Smart POS was founded in 2016 and is a technology company from Singapore. LOOP's mission is to combine Smart and Simple in one system: feature-rich enough for any shop, yet easy to run – helping small and medium F&B businesses manage sales more efficiently.

Suitable for: restaurants, cafés, bubble tea and lemon tea shops, bars/pubs, karaoke and multi-outlet chains.

2. Main products

Product

What it's for

Guides

Admin dashboard (merchant.heypeko.com)

Owners configure brand, shops, staff, menu, POS, loyalty, inventory and view reports

Getting to know the admin dashboard; General settings

LOOP Smart POS

Cashiers sell at the counter, manage tables, print receipts, close shifts and receive PEKO orders

What is POS?; Using LOOP Smart POS

PEKO Order – Customer app

A branded ordering page (link, QR code, Zalo Mini App): customers order dine-in, takeaway or delivery

Customer app; Processing PEKO orders

PEKO Rewards Hub (Loyalty)

Members, tiers, points and rewards, vouchers, referrals, surveys, automations, receipt scanning

Customer list; Points & rewards

F&B Inventory

Ingredients, recipes (BOM), purchasing, stock counts, transfers, inventory reports

Inventory settings; Purchasing, stock counts & transfers

Reports & AI Assistant

Revenue, member reports, ask questions about your data in plain language

Reports; AI Assistant

General Credit

Shared balance for AI, OCR, SMS, Zalo ZNS messages and GrabExpress

General Credit; Zalo ZNS messages

3. Where to start (new shop)

  1. Log in to the admin dashboard and get familiar with the menus: Getting to know the admin dashboard.

  2. Set up your brand, shops, users and permissions: General settings.

  3. Create categories, items, toppings and combos: Menu setup.

  4. Set up the POS: POS setup checklist, Sales channels/POS setup, POS settings.

  5. Connect printers: USB/LAN printers. Create tables and QR codes: Table management.

  6. Download the POS app, log in and open a shift: What is POS?, Logging in and closing shifts.

  7. Open your online ordering channel: Customer app, Customer app design.

  8. Turn on your loyalty program: Membership tiers, Points & rewards, Voucher management.

  9. (Optional) Inventory, e-invoicing, online payments, delivery: Inventory settings, M-Invoice e-invoices 🇻🇳, E-Shop payment methods, GrabExpress 🇻🇳.

4. Contact support

FAQ

What's the difference between LOOP and PEKO? LOOP Smart POS is the counter sales software. PEKO is the customer channel: online ordering and loyalty. Both share one admin dashboard and sync data with each other.

Which plans do I need? It depends on your needs: POS, PEKO Rewards Hub, F&B Inventory and add-ons (Zalo Mini App, Mobile App, Custom Domain, Zalo OA). See and subscribe under Settings → Subscription; details in the General settings article.

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