1. POS settings
Go to POS → POS settings. The page has these sections: Service types, Order rules, Payment methods, Pay later, Waiting tickets, Delivery partners and Intro video. See "POS settings" for each section in detail.
2. Discounts (promotions)
Step 1: Go to POS → Discounts, choose the shop and click Add promotion.
Step 2: Fill in the details and click Create:
Basic info: promotion name (required), voucher code, voucher quantity (blank = unlimited), description.
Voucher type: percent off, amount off or free item; enter the discount value (required) and maximum discount.
Applies to: order, category or product.
Time: start date (required) and end date (leave blank to run indefinitely).
Conditions: minimum order, uses per customer, limit on number of items discounted.
Shops to apply: all shops or specific shops.
Filter the list by target (Order, Category, Product, Delivery fee) and status (Active, Inactive). Use the Actions column to edit or delete.
3. Extra fees
Extra fees are charges on top of the items, e.g. delivery fee, card surcharge, karaoke room fee.
Step 1: Go to POS → Extra fee, choose the shop and click Add extra fee.
Step 2: Fill in the details and click Create:
Name (required).
Value (required): a fixed amount or a percentage.
Tax (%): tax on the fee, if any.
Auto apply: the service types where the fee is added automatically – Dine-in, Take away, Delivery.
Apply to all shops: turn on to share the fee across all shops.
Use the Actions column to edit or delete fees.
4. Printers
Go to POS → Printer → Add printer. See "Connecting USB/LAN printers" for USB (Android, Windows), Bluetooth and LAN printers.
5. Payment methods
At the counter (POS): go to POS → POS settings → Payment methods and turn on the methods you accept (e.g. Cash, MoMo, VNPay, ZaloPay, ShopeePay, OnePay, Credit card, Bank transfer, Other – the list depends on your country). You can configure them per shop and create custom methods.
Note: custom methods are for recording only – they don't connect to a payment gateway.
Online payment: connect ZaloPay in Settings → Integrations → ZaloPay Gateway 🇻🇳 Vietnam only.
6. Online ordering (Customer app)
The customer app (formerly Web Order) lets customers order online via website, Zalo Mini App or mobile app. Configure it in Customer app → General settings: business information, Look and Feel, ordering and hours (per shop), payment methods, delivery methods (GrabExpress 🇻🇳), notification methods. See the Customer app articles for details.