What is the E-Shop?
The E-Shop is an online sales channel that lets your restaurant take orders, manage its menu and let customers order directly.
An extra sales channel
Customers can order remotely through your E-Shop link.
Supports a range of payment methods, depending on your setup.
Lower costs
Run your own online sales channel and rely less on third-party delivery apps.
Flexible menu
Update and edit your menu whenever you need, without going through a third party.
Delivery integration 🇻🇳 Vietnam only
Connects with GrabExpress to help you manage deliveries and run online orders more efficiently.
How customers place an order
Choose a method: on the home page, under Start ordering, choose Dine-in, Pickup or Delivery.
Choose a shop and items: tap Menu, choose a shop, tap an item to pick size, options, note and quantity, then tap Add to cart.
Checkout: in the cart, tap Checkout. For Delivery, enter the delivery address and a note (if any); the delivery fee is calculated here. Choose a payment method, apply an offer (if any) and tap Place order.
Track the order: customers see the status on the home page (Active orders) or under Account → Orders: Confirmed → Preparing → Ready → Completed.
Notes for stores
You must accept or reject an order within 15 minutes, or it is cancelled automatically (see "Handling PEKO orders").
Customers only see the order methods, payment methods and delivery options you've turned on in Customer app → General settings.
Screenshots are from a sample store in Vietnamese.