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Customer app settings

Set up business info, colours, ordering and hours, payment, notifications, login, banners, FAQ and legal pages for your E-Shop.

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Written by Alvin Koh

1. General settings

1.1 Business information

Step 1: Go to the Admin dashboard → Customer app → General settings.

Step 2: Under Business Information, fill in the 4 fields: Business name, Hotline, Email, Address.

Step 3: Click Save. Your business information is then shown on your E-Shop.

Business information and Look and Feel

1.2 App link

Step 1: Go to the Admin dashboard → Customer app → General settings.

Step 2: Under App link, enter the Zalo Mini App link to redirect customers from your E-Shop to your Zalo Mini App. 🇻🇳 Vietnam only.

1.3 App colour

Step 1: Go to the Admin dashboard → Customer app → General settings.

Step 2: Under Look and Feel → Primary Color, either pick a colour from the swatch or enter a colour code.

Step 3: Click Save. Your E-Shop's main colour is updated.

1.4 Order methods and business hours

Step 1: Go to the Admin dashboard → Customer app → General settings.

Step 2: Under Ordering & Hours, click the shop you want to set up.

On the Order methods tab, turn on the methods the shop offers:

  • Dine-in: customers order and eat at the shop.

  • Pickup: customers order ahead and collect at the shop. Turn on Enable scheduled pickup to let customers choose a pickup time; when off, customers can only order for now.

  • Delivery: orders are delivered to the customer's address.

If you turn on Delivery, you also need to:

  • Enter or search for the shop address.

  • Pin the shop's exact location on the map.

  • Add a note for the driver if needed.

Order methods per shop

On the Business hours tab:

  • Turn on the days the shop is open.

  • Set opening and closing times for each day.

  • Click + Add shift if the shop has several time slots in a day.

  • Click Apply to other days to copy the same hours to other days.

Click Save. Your E-Shop shows the order methods and hours for each shop.

Business hours per shop

1.5 Payment methods

Step 1: Go to the Admin dashboard → Customer app → General settings.

Step 2: Under Payment Methods, turn methods on or off. Drag to reorder – the first position is the default. ZaloPay Gateway is 🇻🇳 Vietnam only.

After saving, your E-Shop shows the selected payment methods.

1.6 Delivery methods

Step 1: Go to the Admin dashboard → Customer app → General settings.

Step 2: Under Delivery Methods, select GrabExpress - PEKO. 🇻🇳 Vietnam only.

After saving, your E-Shop shows the Delivery option.

Payment and delivery methods

1.7 Notification methods

Step 1: Go to the Admin dashboard → Customer app → General settings.

Step 2: Under Notification Methods, there are 2 channels:

  • Zalo ZBS (for web and Mini App) 🇻🇳 Vietnam only: sends Zalo ZNS messages to customers, via PEKO's OA or your own Merchant OA. Each message is deducted from your Credit balance.

  • App Push Notification (for the mobile app): sends push notifications to your customer app.

Click View logs to see sent messages.

1.8 Login methods

Step 1: Go to the Admin dashboard → Customer app → General settings.

Step 2: Under Login methods, turn methods on or off – Phone (OTP), Zalo (needs a connected Zalo OA), Google – and choose the default sign-in method for the web E-Shop.

Notification and login methods

1.9 Voucher verify PIN

Step 1: Go to the Admin dashboard → Customer app → General settings.

Step 2: Under Voucher verify PIN:

  • Off: vouchers can only be confirmed in the Merchant App. The E-Shop hides the PIN input.

  • On: staff can confirm vouchers directly on the E-Shop with a PIN.

  1. If on, enter a 3-digit PIN.

  2. Click Save.

Note: once you save a new PIN, the old PIN stops working immediately. If you see a warning about the legacy default PIN, set your own PIN to improve security.

Voucher verify PIN

2. Screens

2.1 Layout & blocks

Step 1: Go to the Admin dashboard → Customer app → Screens.

Step 2: Under Home screen → Layout & blocks, reorder, show/hide and configure the content blocks on your E-Shop home page. Drag to change the order.

After saving, your E-Shop home page follows the new layout.

Home page layout

2.2 Promo banners

  1. Go to Customer app → Screens → Promo banners.

  2. Click Add.

  3. Upload a home banner image at 1280 × 720 px (16:9).

  4. Fill in: banner name, description, modal content or redirect URL, start and end date, display order.

  5. Turn on Active to show the banner on the E-Shop.

  6. Click Create.

The banner shows on your E-Shop according to its dates, status and order.

Promo banners

2.3 FAQ

  1. Go to Customer app → Screens → Help center → FAQ.

  2. Click Add question.

  3. Fill in:

    • Question: the question text.

    • Answer: the answer for customers.

    • Category: group questions by topic, e.g. Ordering, Payment. Leave empty to group under "Uncategorized".

    • Display order: position of the question. Leave empty to add it at the end of the group.

    • Show this question: turn on to show it on the E-Shop.

  4. Click Create.

The question appears in the E-Shop Help center by category and order.

Add question form

2.4 Contact channels

  1. Go to Customer app → Screens → Help center → Contact channels.

  2. Fill in your store's contact details:

    • Phone number

    • Zalo: the store's Zalo phone number. 🇻🇳 Vietnam only.

    • WhatsApp: the store's WhatsApp number.

    • Facebook Messenger: your Facebook page link.

  3. Click Save.

Customers can then go to Me → Contact store on the E-Shop and pick a channel.

Contact channels

2.5 Terms of Service and Privacy Policy

  1. Go to Customer app → Screens → Legal pages → Terms of Service (or Privacy Policy).

  2. A default template is provided. You can:

    • Edit the content to suit your store.

    • Use the formatting tools.

    • Switch the format to PDF and upload your own file (max 20MB).

  3. Click Save. Use View history to see previous versions.

The new content appears on the E-Shop under Me → Policies → Terms of Service.

Terms of Service

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